Definitions
The term 'Seller' refers to Rob McAlister Ltd, 117 Plantation Rd, Leighton Buzzard, Bedfordshire, LU7 3HJ, United Kingdom, and the websites www.umbrellaheaven.com, www.umbrellas4life.com, and www.witchumbrella.com. The term 'Customer' refers to the person or company to whom this document is addressed.
1. General
These terms and conditions are applicable to the supply of products procured, manufactured or sold by the Seller to the the Customer with reference to the aforementioned definitions.
2. Price
2.1 All prices are quoted in Pounds Sterling, Euro and US Dollars and are inclusive of VAT where applicable unless otherwise specified.
2.2 All prices are exclusive of postage and packing, unless otherwise stated.
3. Payment
3.1 Payment must be made in Pounds Sterling, Euro or US Dollars only, unless otherwise specified, and by one of the following payment methods: Major debit/credit cards as listed: (Mastercard, Switch/Solo, Visa, VisaElectron, American Express, Eurocard, Diners Club, JCB). Bank Transfer (customer to incur all derived charges). Available by prior arrangement only.
Details for Bank Transfer:
Account Name: Rob McAlister Ltd
IBAN: GB42MIDL40281201442090
Address: HSBC, 48, High St, Leighton Buzzard, Beds, LU7 1EE, United Kingdom.
Swiftcode: MIDLGB22
Sort code: 402812
Account No: 01442090
4. Passing of property
4.1 Rob McAlister Ltd shall retain the property of the goods until full payment has been made by the customer and has been received by Rob McAlister Ltd
5. Passing of risk
5.1 The risk in the goods shall pass to the Customer once the goods have left the premises of Rob McAlister Ltd or associated warehousing facility.
6. Delivery
6.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days. Orders for products that are not readily available for immediate sale will not be accepted unless agreed to by the customer. In such a case, Rob McAlister Ltd will agree a delivery schedule which shall also be considered as indicative only. Said products will be sent to you as soon as possible, when received from the manufacturer. Rob McAlister Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.
6.2 Shipping for UK destinations
All products shipped within the UK (with the exception of the Channel Islands - refer to clause 6.3), will be sent via Royal Mail's standard parcel delivery service unless otherwise specified. Royal Mail aim to deliver your product within 3-5 working days. This service provides automatic compensation cover in the event of loss or damage currently to the value of £32. It is the responsibility of the customer to seek compensation from Royal Mail in the event of loss or damage. Rob McAlister will provide the customer with the postage details to facilitate this. Extra cover is available but should be requested by the customer at the time of order. Should the customer request extra cover, he/she will be charged in accordance with Royal Mail's current service price.
6.3 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be sent via DHL. The service incorporates a parcel tracking facility and aims to deliver within mainland Europe within one to two days rolling out to three to five days for more 'harder to get to' worldwide destinations. Prices are weight dependent. If you wish to track your parcel, please contact +44 (0)1525 219794 quoting your order number where you will be given the means to track your parcel.
7. Acceptance
The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 14 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no notification of rejection has been received after the aforementioned 14 day period, Rob McAlister Ltd shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.
8. Return procedure
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Rob McAlister Ltd will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 8.2 below.
8.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must contact Rob McAlister Ltd via email at: complaints@robmcalister.com or by telephone on: +44 (0)1525 219794 with details of the rejection and contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Rob McAlister Ltd, 117, Plantation Rd, Leighton Buzzard, Beds. LU7 3HJ. United Kingdom. The goods should arrive with Rob McAlister Ltd no later than 7 working days following the issuing of a RAN. Only when Rob McAlister Ltd has received the returned goods and validated the nature of the return will Rob McAlister issue a replacement or refund. The Customer will be entitled to reasonable postage compensation. In the absence of a clear written instruction for a refund, Rob McAlister Ltd will default to a product replacement.
9. Cancellations
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made with Rob McAlister Ltd by phoning our main UK number +44 (0)1525 219794 and requesting for the order to be cancelled. Customers will be provided with a Cancellation Reference Number (CRN).
10. Copyrights and Other Intellectual Property
Except where otherwise expressly noted, all contents of this website, are the sole and exclusive property of Rob McAlister Ltd. The re-sale and/or re-labelling of any product sold from this website is expressly forbidden unless agreed in writing with Rob McAlister Ltd. Rob McAlister Limited may, at any time, make modifications, changes, and alterations to the contents of this website, including these Terms and Conditions, without prior notice.
11. Law
These terms and conditions are governed and shall be interpreted in accordance with English law.
(Your statutory customer rights are not affected)